Privacy Policy

Last Updated: September 20, 2025

At TMXer.online ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (tmxer.online), use our services, or interact with our tools for analyzing TMX (Translation Memory eXchange) files. By using TMXer.online, you consent to the practices described in this policy.

We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for EU users and the California Consumer Privacy Act (CCPA) for California residents. If you have questions, contact us at privacy@tmxer.online.

1. Information We Collect

We collect minimal information to provide our TMX analysis services. We do not require user accounts for basic use, but some data is collected automatically or voluntarily.

Personal Information You Provide:

Contact Details: Name, email address, and phone number when you submit a contact form, request support, or sign up for newsletters.
Uploaded Files: TMX files you upload for analysis. These may contain sensitive translation data, but we do not access or store the content of your files beyond processing.

Automatically Collected Information:

Usage Data: IP address, browser type, device information, pages visited, and timestamps to improve site performance and troubleshoot issues.
Analytics Data: Aggregated, anonymized metrics on tool usage (e.g., number of uploads, file sizes) via tools like Google Analytics.

We do not collect financial information unless you subscribe to premium features via a third-party processor (e.g., Stripe).

2. How We Use Your Information

We use your information solely to deliver and enhance our services:

Service Delivery: Process TMX files for analysis, generate reports, and provide support.
Communication: Respond to inquiries, send service updates, or notify about policy changes.
Improvement: Analyze usage trends to refine features and fix bugs.
Security: Detect and prevent fraud or unauthorized access.

We never use your data for marketing without explicit consent.

3. How We Share Your Information

We do not sell, rent, or share your personal information. Limited sharing occurs only as needed:

Service Providers: Trusted third parties (e.g., cloud hosting like AWS, analytics tools) that process data on our behalf under strict confidentiality agreements.
Legal Requirements: If required by law, such as in response to a subpoena or to protect our rights.
Business Transfers: In the event of a merger or acquisition, your data may be transferred as an asset.

TMX file contents are processed in real-time and not shared with third parties.

4. Data Security

We prioritize your data's safety:

Encryption: All uploads and transmissions use HTTPS and TLS encryption.
Access Controls: Strict role-based access for our team; files are auto-deleted after 24 hours (or upon your request).
Storage: Data is stored on secure, GDPR-compliant servers. We conduct regular security audits.

While no system is 100% secure, we implement industry-standard measures to protect against breaches.

5. Your Rights and Choices

Depending on your location, you may have rights under data protection laws:

Access and Correction: Request a copy of your data or correct inaccuracies.
Deletion: Ask us to delete your information (e.g., uploaded files or contact details).
Opt-Out: Unsubscribe from emails or object to processing.
Portability: Receive your data in a structured format.

To exercise these rights, email privacy@tmxer.online. We'll respond within 30 days (or 45 days for complex requests). California residents can also request disclosures under CCPA.

You can manage cookies via your browser settings; our site uses essential cookies only.

6. Children's Privacy

TMXer.online is not intended for users under 16. We do not knowingly collect data from children. If we discover such data, we'll delete it promptly.

7. International Data Transfers

As a global service, data may be transferred to the US or other countries. We ensure adequate safeguards (e.g., Standard Contractual Clauses) for these transfers.

8. Changes to This Policy

We may update this policy to reflect changes in our practices or laws. We'll notify you via email or a site banner for material changes, with the updated date at the top. Continued use after changes implies acceptance.

9. Contact Us

For privacy concerns or questions, reach out to:
Email: privacy@tmxer.online
Address: TMXer.online, [Your Company Address, if applicable]

Thank you for trusting TMXer.online with your translation data. We're dedicated to transparency and respect for your privacy.